Acute Medical Unit (AMU)
Acute Medical Unit (AMU)
Short stay assessment and management
Acute Medical Unit (AMU) photo header
Acute Medical Unit (AMU)
Contact AMU
Ward phone: To speak with a member of our ward team, call 01483 464 822. Use extension 2127 for the main reception.
Location: Floor B, the East Wing, Royal Surrey County Hospital, Guildford.
Ward sister/s in charge: ...
Our Acute Medical Unit (AMU) is here for patients who need urgent medical assessment and care. With 33 beds and a dedicated team of specialists, we provide a rapid, comprehensive service so our patients can get the right treatment quickly.
When patients arrive at our AMU, our priority is to stabilise, assess and decide on the best next steps for their care – all within a short timeframe.
What we offer:
- Expert care led by experienced consultants
- Quick, thorough investigations
- Specialist assessment across medical, surgical, and mental health needs
Your care team
We have a dedicated team of doctors, nurses, pharmacists and healthcare assistants, who are supported by specialist teams to make you receive the care you need.
Learn more about our ward teams and their roles.
Visiting information
Visiting hours
- 12-8pm daily.
Visitor guidelines
- Up to two visitors per patient at any one time.
- Children under 12 years old are not allowed to visit adult wards, unless there are exceptional circumstances.
- When you arrive, please check in with a member of ward staff before visiting your loved one.
- If you are visiting a patient receiving end-of-life care, we will aim to accommodate more visitors, usually up to four people a day, but this may vary depending on ward pressures. The matron or nurse in charge will provide more information when needed.
- Read and follow our infection control guidelines (see below).
Help keep our patients safe and well
Please don’t visit if you have:
- Any signs of infection.
- Had diarrhoea, vomiting or symptoms of flu in the last 48 hours.
While visiting a patient, please:
- Do not bring flowers.
- Use the public toilets (not the ones on the wards – they are for patients only).
- Don’t eat at bedsides.
- Do not touch patient’s wounds bandages/dressings or medical equipment.
Before you visit, please read and follow our infection control information guidelines, which help protect our patients from germs.
Getting here
AMU Ward directions
Online map:
You can use our online map to navigate around our site. Head to the East Wing, where you will find stairs and lifts to our East Wing ward floors A, B, C, D and E.
What Three Words:
rise.local.copper – this will take you to the East Wing lift/stairs lobby, where you can access our East Wing wards.
Directions from the hospital main entrance:
- Walk straight ahead past the reception desk on your right.
- Continue past M&S on your left until the corridor becomes a T junction.
- Look for the hospital map on the wall directly in front of you (this can help if you get lost).
Head to the East Wing:
- Turn right towards the East Wing.
- Walk along the corridor until you come to the Intensive Care Unit (ICU) doors.
- Turn right just before the ICU doors (do not enter the ICU).
Final step:
- Keep walking forward. The AMU will be infront of you.
Getting to our site and parking
For information about getting to our site and parking, visiting the Getting to Royal Surrey County Hospital page.
Questions or concerns
First point of contact: Speak to the ward nurse in charge – we want patients to feel informed and comfortable during their stay.
If you still have questions: Ask to speak with the ward matron.
Concerned about a change or deterioration in a patient’s condition? Alongside speaking to ward staff, you can also contact the Critical Care Outreach Team through Call 4 Concern.
Complaints and support: Contact our Patient Advice and Liaison Service (PALS) for confidential, impartial advice and support.