Urgent Treatment Centre (UTC) – Haslemere Hospital

The Urgent Treatment Centre, formerly the Minor Injuries Unit, is for adults and children over aged one year and above.

It is run by our team of skilled emergency (nurse/paramedic) practitioners and doctors who can assess, diagnose and treat patients with a wide range of minor injuries and illnesses.

This is a walk-in service. We do not have an appointments system, although you can call 111 for advice and a time slot to attend.   

Waiting times vary. We aim to see patients within four hours.

The Urgent Treatment Centre is open from 8am-5pm (Last new patient booking in at 4pm) every day.

Our address is Haslemere Urgent Treatment Centre, Church Lane, Haslemere GU27 2BJ.

Please note: This is not a 24/7 service. The service is NOT suitable for severe or life-threatening problems. If you require emergency medical attention or assistance, please call 999/Ambulance.

What problems can we treat?

Injuries and illnesses that have occurred within the last two weeks such as:

  • Strains and sprains
  • Suspected broken limbs
  • Minor head injuries
  • Minor scalds and burns
  • Skin infections and rashes
  • Eye problems
  • Feverish illness in adults
  • Feverish illness in children
  • Abdominal pain
  • Emergency contraception

What are we unable to treat?

  • Serious life threatening injuries or severe illness (including breathing difficulties and chest pain). Please dial 999/Ambulance to attend the Emergency Department (Nearest Royal Surrey Hospital GU2 7XX) open 24/7.
  • Ongoing injuries or conditions lasting more than two weeks.
  • Head injuries, falls or trauma with any loss of consciousness.
  • Toothache.
  • Mental health problems.
  • Pregnancy related problems.
  • Vomiting and diarrhoea.
  • Overdoses and alcohol related problems.

If unsure which service is appropriate call NHS 111 for advice or 999 in an emergency.

Coming to the Urgent Treatment Centre

  • Patients are encouraged to call NHS 111 before arriving at the Urgent Treatment Centre.  They will be able to discuss your symptoms and let you know which service will be able to help you.
  • If you need to be seen at the Urgent Treatment Centre, NHS 111 can book you a time slot to attend. This can reduce the time you will have to wait to be seen.
  • NHS 111 can also advise you on self-care, arrange for you to see a community pharmacist (that can prescribe medications), help you make an appointment with a doctor/GP or direct you to the emergency department if Urgent Treatment Centre is not required.
  • Walk-in patients will be triaged and seen according to priority. We may redirect patients to alternative, more appropriate services within the community.
  • We are open from 8am every day. We close to walk-in patients at 4pm.
  • Our address is Haslemere Urgent Treatment Centre, Church Lane, Haslemere GU27 2BJ.

Waiting times at the Urgent Treatment Centre

We are a very busy unit and have recently transitioned to an Urgent Treatment Centre. We expect we will become more busy while we work to support a wider range of conditions, and we appreciate your support during this process. We aim to see patients all within four hours. Some patients may be redirected to more appropriate services within the community.