The words 'Elstead ward - Orthogeriatric/ Frailty Unit' alongside a smiling nurse talking with and giving medicine to an elderly female patient in a hospital chair

Contact Elstead Ward

Ward phone: To speak with a member of our ward team, call 01483 464 083 or if you are calling from inside the hospital, ext 4083 or 4084.

Location: Floor D, the East Wing, Royal Surrey County Hospital, Guildford.

Ward sister/s in charge: Grace Angeles/ Alberto Pasinio.

Elstead Ward is a 30-bed unit that provides specialist care for older patients who have sustained traumatic injuries, particularly fractures and musculoskeletal trauma. We are committed to delivering comprehensive, patient-centred care that addresses the unique needs of older adults recovering from orthopaedic injuries, and helping them to regain their independence.

Our services:

  • Expert assessment and treatment of traumatic orthopaedic injuries in elderly patients
  • Comprehensive rehabilitation and mobility support.
  • Multidisciplinary care approach involving orthopaedic specialists, physiotherapists, occupational therapists, and nursing teams.
  • Dedicated bays to support patients with dementia.
  • Collaborative discharge planning to ensure safe transition home or to appropriate care settings.

Your care team

We have a multidisciplinary team of experienced healthcare professionals. This consists of specialist consultants, junior doctors, specialist nurses, healthcare assistants, occupational therapists, physiotherapists, case managers and social services, with input from other services such as dietitians, speech and language therapists as required.

Working collaboratively, we provide compassionate, round-the-clock care and focus on maximising each patient’s potential for recovery and independence. 

Learn more about our ward teams and their roles. 

Visiting information

Visiting hours

  • 2-4pm and 6-8pm daily.

Visitor guidelines

  • Up to two visitors per patient per day (or per visiting session). 
  • Children under 10 years old are not allowed to visit adult wards, unless there are exceptional circumstances.
  • When you arrive, please check in with a member of ward staff before visiting your loved one.
  • If you are visiting a patient receiving end-of-life care, we will aim to accommodate more visitors, usually up to four people a day, but this may vary depending on ward pressures. The matron or nurse in charge will provide more information when needed.
  • Read and follow our infection control guidelines (see below).

Help keep our patients safe and well

Please don’t visit if you have:

  • Any signs of infection.
  • Had diarrhoea, vomiting or symptoms of flu in the last 48 hours.

While visiting a patient, please:

  • Do not bring flowers.
  • Use the public toilets (not the ones on the wards – they are for patients only).
  • Don’t eat at bedsides.
  • Do not touch patient’s wounds bandages/dressings or medical equipment.

Before you visit, please read and follow our infection control information guidelines, which help protect our patients from germs.

Getting here

Elstead Ward directions

Online map:

You can use our online map to navigate around our site. Head to the East Wing, where you will find stairs and lifts to our East Wing ward floors A, B, C, D and E.

What Three Words:

rise.local.copper – this will take you to the East Wing lift/stairs lobby, where you can access our East Wing wards. 

Direction from the hospital main entrance:

  • Walk straight ahead past the reception desk on your right.
  •  Continue past M&S on your left until the corridor becomes a T junction.
  • Look for the hospital map on the wall directly in front of you (this can help if you get lost).

Head to the East Wing:

  • Turn right towards the East Wing.
  • Walk along the corridor until you come to the Intensive Care Unit (ICU) doors. 
  • Turn right just before the ICU doors (do not enter the ICU).

To reach Level D:

  • You will now find the East Wing lifts on your left and the East Wing stairs on your right.
  • Take either the lift or the stairs to Level D (two floors up from ground level).

Final step: 

  • Follow the ward signs on Level D to reach Elstead Ward

Getting to our site and parking 

For information about getting to our site and parking, visiting the Getting to Royal Surrey County Hospital page.

Questions or concerns

First point of contact: Speak to the ward nurse in charge – we want patients to feel informed and comfortable during their stay.

If you still have questions: Ask to speak with the ward matron.

Concerned about a change or deterioration in a patient’s condition? Alongside speaking to ward staff, you can also contact the Critical Care Outreach Team through Call 4 Concern.

Complaints and support: Contact our Patient Advice and Liaison Service (PALS) for confidential, impartial advice and support.