Enhanced Supportive Care

Pictured is a woman talking to someone on her laptop.

Video consultations

Attending your appointment via video

Where appropriate, you can attend your consultation online via a video call. Video calling is as convenient as a phone call, with the added value of face-to-face communication. It can save you time and money, and brings your care closer to home.

Instead of travelling to your appointment, you enter the clinic’s online waiting area. The health service is notified when you arrive, and your clinician will join you when ready. There is no need to create an account. No information you enter is stored.

What do I need to make a video call?

  • A good connection to the internet. If you can watch a video online (e.g.
    YouTube) you can make a video call.
  • A private, well-lit area where you will not be disturbed during the consultation.
  • One of these:
    — Google Chrome web browser on a desktop or laptop, or on and Android tablet or smartphone.
    — Safari web browser on an Apple iMac, MacBook, iPad, or iPhone.
  • Web-camera, speakers and microphone already built into laptops or mobile devices.

Is it secure?

Video calls are secure; your privacy is protected. You have your own private video room that only authorised clinicians can enter.

How much internet data will I use?

You don’t use any data while waiting for a clinician to join you. A video call uses a similar amount of data to Skype® or FaceTime®.

If you can, connect to a home or work WI-FI network to avoid using your mobile data.

How much does a video call cost?

The video call is free (except for your internet usage).

Get ready to make video call

Make sure that you use one of the following web browsers

  • Google Chrome
    Windows 7+, Android 5.1+, MacOS
    10.11+, iPadOS 13+
  • Apple Safari
    MacOS 10.12+, iOS 11.4+, iPadOS 13+

Step-by-step guide

Step two

Icon depicting a person waiting on a video call.

Wait in your own private room

Step three

Icon depicting two people talking on a video call.

Your healthcare provider sees you arrive in the waiting area queue and joins you in your video room when they are ready.