MyCare Patient Portal

Outpatient appointment letters

We are currently experiencing some technical problems with our paperless functionality for our appointment letters. Therefore, patients may still receive a paper copy of their appointment letters, even if they have opted for paperless, whilst we try to resolve this issue.

Royal Surrey NHS Foundation Trust and Ashford and St Peter’s Hospitals NHS Foundation Trust have jointly launched a new secure patient information portal called MyCare. This will be linked to our joint electronic patient record system.

MyCare is a secure online platform that enables users to view their hospital appointments and other information from their hospital record, in a similar way to the NHS app and many of the online services offered by GP surgeries.

You can access MyCare from your computer, tablet, or smartphone. 

  • From December 2024, the option to go paperless for selected outpatient appointment letters was added to MyCare.
  • From August 2025, we have expended this functionality to now include Trauma and Orthopaedics, and Maxillofacial inpatient surgical letters.
  • T his means that you can opt in to be paperless for these letters; which will reduce the necessity for paper letters and documents.

Over time we hope to grow the functionality of MyCare with the possibility of being able to rearrange appointments online, view test results, contact your clinical teams and reduce the necessity for paper letters and documents.

The benefits of using MyCare include instant access to your information and reduced reliance on paper letters which are easily mislaid. It will also help us to become more environmentally friendly and reduce printing and postage costs, saving the two Trusts a significant amount of money that can be invested in clinical services .

Login/register to MyCare 

What can I do on MyCare?

Once registered, you will be able to:

  • View your appointments and appointment letters (for some services). 
  • View your recorded health information, such as key metrics and allergies.
  • Receive and store copies of letters from the hospital about your care, such as clinic letters and discharge letters.

What happens if I choose to go paperless?

We are now able to go paperless for selected appointment letters.

When you initially registered to MyCare, you were asked to select your preference on whether you wanted to go paperless in the future.

You can change your preferences at any time.

Even if you choose to opt out of paper communications, we may still send you some letters by post, depending on the hospital service.

Please see the full list of paperless services below. We hope to expand this list over time.

Outpatient appointment letters

  • Acute Outpatient Services
  • Neonatal and Paediatric Care
  • Standard General Medical Outpatients  
  • Neurology and Neurosurgery
  • Cardiology and Cardiothoracic Outpatients
  • Ophthalmology
  • Surgical Outpatient Services
  • Oral Health and Dentistry
  • Cancer Care Outpatients
  • Pain and Palliative Care
  • Dermatology
  • Physiotherapy and Occupational Therapy
  • Diabetes and Endocrinology
  • Plastic Surgery
  • Ear, Nose, and Throat (ENT)
  • Respiratory
  • Gastroenterology
  • Rheumatology
  • Geriatric and Rehabilitation
  • Speech and Language Therapy
  • Haematology and Immunology
  • Urology
  • Imaging and Diagnostics  

Inpatient surgical appoitnment letters

  • Trauma and Orthopaedics
  • Maxillofacial

How do I register?

When you are scheduled a new outpatient appointment, we will automatically send you a text message, from the sender ID NHSMYCARE, inviting you to join the MyCare patient portal, please click on the secure link and follow the instructions as prompted. 

You will also receive an invite to register if you attend one of our emergency department services, are admitted to hospital or are added to a waiting list.

The patient portal is only available to patients 16 years and older who have an NHS Number and a UK mobile number registered on the hospital record. During registration, you will need to enter a personal email address and have to hand the UK mobile number that is registered on your hospital record in order to receive a five-digit verification code.

If you have an upcoming appointment, but have not received an SMS text invitation to register, you can register through the MyCare website. You will need your NHS number to complete your registration in this way.

Can I choose to opt out?

Joining MyCare is optional and if you do not sign up, we will continue to communicate with you by post and phone.  

However, you will miss the opportunity to have your outpatient appointments, letters, and your hospital health records accessible to you online.  

If you do want to stop receiving invitations to join by SMS, you can send the text message PORTAL HTLD STOP to 62277

If you have already registered, but no longer wish to use MyCare, you can use the ‘Delete my account’ option in the ‘My Details’ section of the portal. You will need to be logged in to MyCare to access this link. If you delete your account, you will not be sent any further invites to register.

If you choose not to register now, you can change your mind at any time when you have an upcoming outpatient appointment with us, by visiting on the MyCare website.

Got a problem with the portal?

If you experience a technical issue using MyCare, please refer to the Help Centre available at the MyCare login page and within MyCare itself.